Superior Shared Bathroom Twin Room
- 2 Single beds
Ryokan · Hakone · Kanagawa
Masutomi Ryokan
A traditional ryokan in Hakone Yumoto, praised for its staff, rooms, and onsen experience.
- Hot spring bath and public bath
- Free parking on site
- Close to train and bus stations
9.2
Perfect
651 reviews
Booking.com 9.2 · 651 reviews
About
Masutomi Ryokan
Masutomi Ryokan is a traditional Japanese inn located in the Hakone Yumoto Onsen district, about 3.1 km from the Suzuhiro Kamaboko Museum. The property offers a quiet, nature-oriented setting while remaining conveniently close to public transport.
Guests consistently praise the attentive staff, clean and spacious rooms, and the relaxing onsen baths. The ryokan also offers a range of amenities including air conditioning, heating, an electric kettle, and a flat-screen TV in each room.
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- No pets allowed
- Vending machines
In brief
What works, what to weigh
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Strengths
3 reasons to book- Exceptional room quality — Guests consistently praise the rooms for cleanliness, space, and comfort, with several noting beautiful views of Hakone.
- Outstanding staff and service — The team is repeatedly described as attentive, kind, and helpful, with staff going out of their way to assist guests.
- Great value for money — The value category scores 9.4, reflecting a good balance of price and experience.
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Worth weighing
3 to weigh- Check-in window is narrow — Check-in is only from 15:00 to 18:00, which may be restrictive for travelers arriving later in the day.
- No pets allowed — The ryokan does not permit pets, so guests traveling with animals will need to look elsewhere.
- Some rooms have shared bathrooms — A couple of room types, including the Superior Twin and Japanese-Style Room, come with shared bathroom facilities, which may not suit all guests.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Japanese-Style Shared Bathroom Room
Japanese-Style Twin Room
- 2 Single beds
Family Room
- Heating
- Air conditioning
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
Wellness
- Hot spring bath
- Public Bath
In-room amenities
- Air conditioning
- Heating
- Sitting area
- Free toiletries
- Electric kettle
- Flat-screen TV
- Safe deposit box
Facilities
- Wi-Fi
- Parking
- Vending machines
- Terrace
- No smoking on site
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 9.2/10 from 651 reviews
Booking.com · 9.2 · 651 reviews
9.2Verified guest“The breakfast was beautifully presented and had a great variety, even exceeding my expectations. The staff were attentive and always made sure I had everything I needed. The private onsen was a fantastic feature and offered a peaceful escape.”
9.2Verified guest“I stayed with my husband for five nights and really enjoyed it. The twin room had a safe, central heating, and a TV. The team was welcoming and incredibly kind.”
9.2Verified guest“Great location surrounded by nature, very polite staff, and everything was wonderful.”
9.2Verified guest“A traditional hotel in a tranquil area. The staff were caring, the rooms were tidy with beautiful views of Hakone, and the private bathrooms were a plus. The location was exceptionally convenient—close to the train station.”
9.2Verified guest“No complaints at all—the venue exceeded all expectations, and I'd recommend it. Thanks to the nearby train station, all of Hakone's landmarks were easy to reach.”
9.2Verified guest“The location was convenient for visiting attractions like the Hakone Kitahara Toys Museum, which was perfect for our older kids.”
04 — Location
Getting around Hakone
The property sits in Hakone.
Getting around: Masutomi Ryokan is a short walk from the train and bus stations, making it easy to reach Hakone's attractions and landmarks.
Nearby: The ryokan is located in the Hakone Yumoto Onsen district, about 3.1 km from the Suzuhiro Kamaboko Museum.
Yumoto 656, Hakone, Kanagawa, 250-0311, Japan
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 15:00-18:00
- Check-out
- By 10:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 9 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 15:00 to 18:00, and check-out is by 10:00.
Is parking available at the ryokan?
Yes, parking is available on site.
Does Masutomi Ryokan allow pets?
No, pets are not allowed at this property.
Are there hot spring baths?
Yes, the ryokan has a hot spring bath and a public bath.
What room types are available?
Room types include a Superior Twin with shared bathroom, a Japanese-Style Room with shared bathroom, a Japanese-Style Twin Room, and a Family Room with air conditioning and heating.
How far is the ryokan from Suzuhiro Kamaboko Museum?
The ryokan is 3.1 km from the Suzuhiro Kamaboko Museum.
The bottom line
Masutomi Ryokan earns its high rating through excellent service, spotless rooms, and a peaceful onsen experience. While the check-in window is short and pets aren't allowed, the overall value and location make it a strong choice for exploring Hakone.
9.2For a traditional stay with modern comfort in Hakone.
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